PRIVACY POLICY
At House of Sanjh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
Personal information refers to information that identifies you as an individual. This may include:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Payment Details
- Order History
- Account Login Information
- Customer Service Communications
You may voluntarily provide this information when placing an order, creating an account, subscribing to our newsletter, participating in promotions, or contacting customer support.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Sources
- Geographic Location (Approximate)
- Shopping Preferences
This information helps us understand customer behavior and improve website performance.
How We Use Your Information
House of Sanjh uses collected information for legitimate business purposes, including:
Order Processing
To confirm, process, ship, and deliver your purchases.
Customer Support
To respond to inquiries, complaints, and service requests.
Account Management
To create and manage your account and provide secure access to your information.
Website Improvement
To analyze user behavior and improve website functionality, design, and user experience.
Marketing Communications
To send promotional emails, newsletters, special offers, product launches, and updates when you have consented to receive them.
Fraud Prevention
To detect suspicious activity, protect customer accounts, and maintain website security.
Legal Compliance
To comply with applicable laws, regulations, legal obligations, and law enforcement requests.
Cookies and Similar Technologies
House of Sanjh uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic
- Analyze user interactions
- Improve website performance
- Deliver personalized content
You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
Payment Security
We prioritize the security of your financial information.
All online payments are processed through trusted third-party payment gateways that use secure encryption technologies. House of Sanjh does not store your complete credit card, debit card, or banking information on our servers.
Payment providers are responsible for handling payment information in accordance with their own privacy and security policies.
Sharing Your Information
We value your trust and do not sell, rent, or trade your personal information to third parties.
We may share information with:
Shipping and Logistics Partners
To fulfill and deliver your orders.
Payment Service Providers
To securely process transactions.
Website Service Providers
For website hosting, analytics, maintenance, and customer support services.
Marketing Service Providers
To manage newsletters, promotional campaigns, and customer communications.
Legal Authorities
When required by law, court order, government request, or to protect our legal rights.
All third-party partners are required to maintain appropriate confidentiality and security measures.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Request correction of inaccurate or incomplete information.
Delete Your Data
Request deletion of your personal information, subject to legal requirements.
Withdraw Consent
Opt out of marketing communications at any time.
Restrict Processing
Request limitations on how your information is used.
Data Portability
Request your personal information in a structured electronic format where applicable.
To exercise these rights, please contact us using the details provided below.
Email Marketing and Communications
If you subscribe to our newsletter or promotional communications, we may send you:
- New Collection Announcements
- Exclusive Discounts
- Fashion Tips and Style Guides
- Brand Updates
- Promotional Campaigns
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.